Contact U Dry Eye Institute
Specialist dry eye care across multiple Ontario locations. Whether you’re a patient ready to book or an optometrist referring, we make it easy to connect.
Visit us at any of our four clinics
Every location offers comprehensive dry eye diagnostic and treatment services. Choose the clinic most convenient for you.
Brampton, ON L6Y 0P6
Concord, ON L4K 2Z5
Scarborough, ON M1S 2B4
Etobicoke, ON M9W 6V1
How to book your assessment
For Patients
Book directly through our online scheduling system or call any of our locations. We’ll match you with the clinic and appointment time that works best.
- Initial comprehensive dry eye evaluation: 45–60 minutes
- Follow-up appointments: 30–45 minutes
- First-time patients: please arrive 10 minutes early for intake forms
For Referring Optometrists & Ophthalmologists
We welcome referrals for patients with chronic, refractory, or complex dry eye disease. Your patients remain your patients — we coordinate care and keep you informed throughout.
- Fax referral: (416) 292-0331
- Email: info@udei.ca
- Phone: (416) 292-0334
What to expect
Your first appointment at UDEI is a comprehensive evaluation — not a quick prescription refill. We take the time to understand your history, identify the root cause, and build a treatment plan tailored to you.
Bring with you
Valid photo ID, insurance card (if applicable), a list of current medications including eye drops, and any previous dry eye test results or referral notes from your optometrist.
Diagnostic workup
Your clinician will perform a comprehensive panel including meibography, tear osmolarity, Schirmer’s test, and corneal staining to classify your dry eye type and severity.
Treatment plan
You’ll leave with a clear understanding of what’s causing your symptoms and a staged treatment plan — starting conservative and escalating only when clinically indicated.
Before you visit
No referral is required. You’re welcome to book directly — many of our patients self-refer after struggling with dry eye symptoms that haven’t responded to over-the-counter treatments. That said, we also welcome and encourage referrals from optometrists and ophthalmologists, and we’ll coordinate care with your referring provider throughout your treatment.
The initial consultation and diagnostic testing may be covered by OHIP depending on the clinical indication. Some advanced in-office treatments — such as IPL, LipiFlow, and meibomian gland procedures — are not OHIP-insured and are paid privately. Most extended health insurance plans cover a portion of prescribed treatments and products. We recommend checking with your insurance provider before your visit and asking our staff about coverage when you book.
Initial dry eye evaluations require in-person examination and diagnostic testing — there’s no substitute for meibography, tear osmolarity, and slit-lamp assessment when classifying your dry eye. However, some follow-up appointments may be conducted virtually depending on your treatment plan. Ask when you book and we’ll let you know what’s possible for your situation.
Call us. We’re happy to discuss whether our specialist services match your needs before you book. Many patients come to UDEI after years of using drops that manage symptoms without addressing the underlying cause. If your dry eye hasn’t responded to standard care, a comprehensive diagnostic evaluation is often the most productive next step. If we determine that your needs are better served elsewhere — for example, by an allergist or rheumatologist — we’ll tell you that directly and help you find the right provider.
Yes. All four UDEI locations offer comprehensive dry eye diagnostic and treatment services. Choose whichever clinic is most convenient for you — your records are shared across all locations, so you can start at one and continue treatment at another without losing continuity. Each location maintains the same diagnostic equipment and treatment capabilities.
Referring a patient?
We exist to complement your care, not replace it. Full referral documentation, coordinated treatment timelines, and regular updates on your patient’s progress.
Finally — answers for dry eye
You don’t have to keep managing symptoms alone. Book a comprehensive assessment and let us identify what’s really going on.
Book Your Assessment